Support
Help when you need it.
Browse common topics below, or reach the team directly. Support monitored Monday to Friday, 09:00–18:00 GMT/BST (UK time).
Getting started
Build your first watchlist
Open the Studio, pick a mode, describe your taste and press build. No sign-up needed to try it.
Plan a movie night
Switch the Studio to Movie night, tick the family option if you need an earlier pick, and generate a timed programme.
Make a shareable card
Generate any plan, then press Create shareable card and Download PNG. Cards use original graphics only.
Plans & billing
Change or cancel your plan
Use the Stripe customer portal linked in your receipt, or email us. Access continues to the end of the paid period.
What's included
Compare Seat, Regular and Front Row on the Pricing page. Plans are subscriptions with monthly allowances, not credits.
Refunds
See the Refund & Cancellation policy. Duplicate or unauthorised charges are refunded once verified.
Your data & safety
Is my data used to train AI?
No. We never train models on your inputs, results, ratings or logs.
Delete your content
You can delete individual lists, logs and cards, or ask us to remove your account entirely.
Age ratings
Reelist doesn't set ratings. Check official ratings for suitability; parents decide for younger viewers.
Still stuck?
Email support@parkcircusuk.shop or call +44 7426432369. Our support team reads every message and aims to reply within one business day.